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.stat-change{color:var(--green)}.stars{display:inline-flex;gap:6px}.star{background:none;border:none;padding:0;font-size:30px;line-height:1;color:var(--border);transition:color .12s,transform .12s}.star--on{color:var(--gold)}.stars--interactive .star:hover{transform:scale(1.12)}.stars--sm .star{font-size:19px}.otp-row{display:flex;gap:9px;justify-content:space-between}.otp-box{flex:1;min-width:0;aspect-ratio:1 / 1.15;max-width:56px;text-align:center;font-size:22px;font-weight:700;border:1.5px solid var(--border);border-radius:12px;background:var(--card);transition:border-color .15s,background .15s}.otp-box--filled{border-color:var(--green);background:var(--green-soft)}.otp-box:focus{border-color:var(--green);outline:none;box-shadow:0 0 0 3px var(--green-soft)}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:var(--scrim);display:flex;align-items:center;justify-content:center;padding:20px;z-index:9998}.modal{background:var(--card);border-radius:var(--radius-lg);padding:26px;width:min(400px,100%);box-shadow:var(--shadow-lg);max-height:90vh;overflow-y:auto}.modal-title{font-family:var(--font-display);font-size:20px;font-weight:700;margin-bottom:16px;text-align:center}.callout{display:flex;gap:11px;padding:14px 16px;border-radius:12px;font-size:13.5px;line-height:1.6;margin-bottom:20px}.callout--info{background:var(--sky-soft);color:var(--sky-ink)}.callout--warn{background:var(--warning-soft);color:var(--warning-ink)}.callout--success{background:var(--success-soft);color:var(--success-ink)}.header{position:sticky;top:0;z-index:100;height:var(--header-h);background:var(--card);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:16px;padding:0 24px}.brand{display:flex;flex-direction:column;align-items:flex-start;gap:4px;min-width:0;background:none;border:none;padding:0;color:inherit}.brand-row{display:flex;align-items:center;gap:8px}.brand .fc-logo{height:30px}.brand-loc{display:block;max-width:100%;font-size:11.5px;color:var(--text-mute);text-align:left;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.header-actions{display:flex;align-items:center;gap:10px}.lang{position:relative}.lang-btn{display:flex;align-items:center;gap:7px;height:40px;padding:0 12px;border:1px solid var(--border);border-radius:999px;background:var(--card);color:var(--text);font-size:13.5px;font-weight:500}.lang-btn:hover{background:var(--bg-warm)}.lang-menu{position:absolute;right:0;top:calc(100% + 6px);min-width:190px;background:var(--card);border:1px solid var(--border);border-radius:var(--radius-sm);box-shadow:var(--shadow-lg);padding:6px;z-index:120}.lang-option{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;border-radius:8px;font-size:14px}.lang-option{width:100%;border:none;background:none;color:var(--text);font:inherit;text-align:left;min-height:44px}.lang-option:hover{background:var(--bg-warm)}.lang-option--current{color:var(--green);font-weight:600}.icon-btn{position:relative;width:40px;height:40px;border-radius:50%;border:1px solid var(--border);background:var(--card);color:var(--text);display:flex;align-items:center;justify-content:center;flex-shrink:0}.icon-btn:hover{background:var(--bg-warm)}.icon-btn-badge{position:absolute;top:-4px;right:-5px;min-width:19px;height:19px;padding:0 5px;border-radius:999px;background:var(--danger);color:#fff;font-size:11px;font-weight:700;line-height:19px;text-align:center;border:2px solid var(--card);box-sizing:content-box}.user-pill{display:flex;align-items:center;gap:9px;padding:6px 13px 6px 6px;border:1px solid var(--border);border-radius:999px;background:var(--card);color:inherit}.user-pill:hover{background:var(--bg-warm)}.user-avatar{width:28px;height:28px;border-radius:50%;background:var(--navy);color:var(--teal-bright);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0;overflow:hidden}.user-avatar-img{width:100%;height:100%;object-fit:cover;display:block}.user-name{font-size:13.5px;font-weight:600;max-width:140px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav-bar{background:var(--card);border-bottom:1px solid var(--border);display:flex;gap:4px;padding:0 24px;overflow-x:auto;position:sticky;top:var(--header-h);z-index:99;scrollbar-width:thin;scrollbar-color:var(--border) transparent}.nav-bar::-webkit-scrollbar{height:3px}.nav-bar::-webkit-scrollbar-thumb{background:var(--border);border-radius:999px}.nav-item{display:flex;align-items:center;gap:7px;padding:14px 15px;font-size:14px;font-weight:600;color:var(--text-mute);border-bottom:2.5px solid transparent;white-space:nowrap;background:none;border-top:none;border-left:none;border-right:none;text-decoration:none}.nav-item:hover{color:var(--text);text-decoration:none}.nav-item.active{color:var(--green);border-bottom-color:var(--green)}.nav-item--logout{margin-left:auto;color:var(--danger)}.back-btn{display:inline-flex;align-items:center;gap:7px;background:none;border:none;color:var(--text-mute);font-size:14px;font-weight:600;padding:0;margin-bottom:18px}.back-btn:hover{color:var(--green)}.app-footer{text-align:center;color:var(--text-mute);font-size:12px;padding:32px 24px 40px;line-height:1.7}@media (max-width: 700px){.header,.nav-bar{padding:0 14px}.user-name,.lang-label{display:none}.brand .fc-logo{height:26px}.brand-loc{font-size:11px}.header-actions{gap:7px}}@media (max-width: 420px){.header{gap:8px;padding:0 10px}.brand{gap:3px}.brand-row{gap:6px}.brand .fc-logo{height:22px}.lang-btn{width:38px;height:38px;padding:0;justify-content:center}.lang-btn>svg:last-child{display:none}.icon-btn{width:38px;height:38px}.icon-btn--theme{display:none}.user-pill{padding:4px}.header-actions{gap:5px}}.auth-page{min-height:100vh;background:var(--bg);display:flex;align-items:center;justify-content:center;padding:20px}.auth-container{display:grid;grid-template-columns:1fr 1fr;max-width:1100px;width:100%;min-height:620px;background:var(--card);border-radius:24px;box-shadow:0 25px 50px -12px #0b1f332e;overflow:hidden}.auth-brand{background:var(--navy);background-image:var(--brand-glow);color:#fff;padding:52px 46px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}.auth-brand-logo{display:flex;flex-direction:column;align-items:flex-start;gap:10px}.auth-brand-logo .fc-logo{height:52px}.auth-brand .fc-tagline,.auth-mobile-brand .fc-tagline{color:var(--reed);font-size:12px}.auth-brand-tagline{font-family:var(--font-mono);font-size:11px;color:var(--teal-bright);letter-spacing:.08em;text-transform:uppercase;margin-top:3px}.auth-brand-title{font-family:var(--font-display);font-size:37px;font-weight:700;line-height:1.2;letter-spacing:-.02em;margin-bottom:15px}.auth-brand-title em{color:var(--teal-bright);font-style:normal}.auth-brand-desc{font-size:14.5px;color:var(--reed);line-height:1.6;margin-bottom:24px}.auth-features{display:grid;gap:13px}.auth-feat{display:flex;align-items:center;gap:12px;font-size:13.5px;color:#eef2ec}.auth-feat-icon{width:26px;height:26px;background:#2ed6c424;border:1px solid rgba(46,214,196,.3);border-radius:8px;display:flex;align-items:center;justify-content:center;color:var(--teal-bright);font-weight:700;flex-shrink:0;font-size:13px}.auth-brand-footer{font-size:11.5px;color:var(--reed);opacity:.8;line-height:1.7;padding-top:20px;border-top:1px solid rgba(201,211,198,.15)}.auth-panel{padding:46px 44px;display:flex;flex-direction:column;justify-content:center}.auth-mobile-brand{display:none}@media (max-width: 900px){.auth-container{grid-template-columns:1fr;max-width:480px;min-height:0}.auth-brand{display:none}.auth-mobile-brand{display:flex;flex-direction:column;align-items:flex-start;gap:8px;background:var(--navy);background-image:var(--brand-glow);padding:22px 24px 20px}.auth-mobile-brand .fc-logo{height:40px}.auth-mobile-brand .fc-tagline{font-size:10px}.auth-mobile-brand .auth-brand-tagline{margin-top:2px}.auth-panel{padding:34px 26px}}@media (max-width: 600px){.auth-page{padding:0;align-items:stretch}.auth-container{max-width:none;border-radius:0;box-shadow:none;min-height:100vh;align-content:start}.auth-panel{padding:24px 20px 32px;justify-content:flex-start}}.auth-tabs{display:flex;gap:6px;background:var(--bg-warm);padding:5px;border-radius:12px;margin-bottom:28px}.auth-tab{flex:1;padding:10px;border:none;background:none;border-radius:9px;font-size:14px;font-weight:600;color:var(--text-mute);transition:background .15s,color .15s}.auth-tab.active{background:var(--card);color:var(--green);box-shadow:var(--shadow)}.auth-title{font-family:var(--font-display);font-size:26px;font-weight:700}.auth-sub{color:var(--text-mute);font-size:14px;margin:7px 0 26px}.auth-footnote{text-align:center;font-size:12.5px;color:var(--text-mute);margin-top:18px;line-height:1.7}.otp-timer{text-align:center;font-size:13px;color:var(--text-mute);margin-top:14px}.dev-otp{margin-top:14px;padding:12px 14px;background:var(--warning-soft);border:1px dashed var(--warning);border-radius:10px;font-size:13px;color:var(--warning-ink);text-align:center}.dev-otp code{font-family:var(--font-mono);font-size:19px;font-weight:700;letter-spacing:3px;display:block;margin-top:4px}.method-choice{display:grid;grid-template-columns:1fr 1fr;gap:11px;margin-bottom:24px}.method-tile{display:flex;flex-direction:column;align-items:center;gap:3px;padding:15px 12px;border:1.5px solid var(--border);border-radius:13px;background:var(--card);color:inherit;text-align:center;transition:border-color .15s,background .15s}.method-tile:hover{border-color:var(--green)}.method-tile--selected{border-color:var(--green);background:var(--green-soft)}.method-icon{font-size:22px;line-height:1.2}.method-label{font-size:13.5px;font-weight:600}.method-desc{font-size:11.5px;color:var(--text-mute)}.category-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:11px}.cat-tile{padding:17px 12px;border:1.5px solid var(--border);border-radius:13px;background:var(--card);text-align:center;transition:border-color .15s,background .15s;color:inherit}.cat-tile:hover{border-color:var(--green)}.cat-tile--selected{border-color:var(--green);background:var(--green-soft)}.cat-tile-icon{font-size:27px;line-height:1}.cat-tile-label{font-size:13px;font-weight:600;margin-top:7px}.form-section{padding-bottom:24px;margin-bottom:24px;border-bottom:1px solid var(--border)}.form-section:last-of-type{border-bottom:none;margin-bottom:0}.form-section-label{display:block;font-family:var(--font-display);font-size:16px;font-weight:700;margin-bottom:13px}.location-card{display:flex;align-items:center;gap:13px;padding:15px;background:var(--bg-warm);border-radius:12px;margin-bottom:13px;flex-wrap:wrap}.location-icon{font-size:22px}.location-info{flex:1;min-width:180px}.location-label{font-size:12px;color:var(--text-mute);font-weight:600}.location-address{font-weight:600;font-size:14px}.location-coords{font-size:12px;color:var(--text-mute);font-family:var(--font-mono)}.address-search{display:flex;gap:9px;align-items:center;margin-bottom:13px;flex-wrap:wrap}.address-search .field-input{flex:1;min-width:200px;margin-bottom:0}.address-results{list-style:none;margin:0 0 13px;padding:6px;border:1px solid var(--border);border-radius:12px;background:var(--card)}.address-results-head{font-size:12px;font-weight:600;color:var(--text-mute);padding:4px 8px 6px}.address-result{display:block;width:100%;text-align:left;padding:10px;border:none;border-radius:9px;background:none;color:inherit;font-size:13.5px;line-height:1.5;cursor:pointer}.address-result:hover,.address-result:focus-visible{background:var(--bg-warm)}.map-holder{height:220px;border-radius:12px;overflow:hidden;border:1px solid var(--border);position:relative;z-index:0;isolation:isolate}.map-holder .leaflet-container{height:100%;width:100%}.map-footnote{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.photo-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(104px,1fr));gap:11px}.photo-tile{aspect-ratio:1;border-radius:12px;overflow:hidden;position:relative;border:1px solid var(--border);background:var(--bg-warm)}.photo-tile img{width:100%;height:100%;object-fit:cover;display:block}.photo-tile--add{border:2px dashed var(--border);display:flex;align-items:center;justify-content:center;flex-direction:column;gap:5px;color:var(--text-mute);font-size:12px;font-weight:600;background:var(--card)}.photo-tile--add:hover{border-color:var(--green);color:var(--green)}.photo-remove{position:absolute;top:5px;right:5px;width:24px;height:24px;border-radius:50%;border:none;background:#0b1f33bf;color:#fff;font-size:13px;line-height:1;display:flex;align-items:center;justify-content:center}.complaint-item{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:13px;padding:14px;border-radius:12px;border:1px solid transparent;width:100%;text-align:left;background:none;color:inherit;transition:background .15s,border-color .15s}.complaint-item:hover{background:var(--bg-warm);border-color:var(--border);text-decoration:none}.complaint-icon{width:42px;height:42px;border-radius:12px;background:var(--sky-soft);display:flex;align-items:center;justify-content:center;font-size:19px;flex-shrink:0}.complaint-title{font-weight:600;font-size:14.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.complaint-meta{font-size:12.5px;color:var(--text-mute);margin-top:2px}.complaint-ref{font-family:var(--font-mono);font-weight:600;color:var(--green);font-size:13px}.filter-bar{display:flex;gap:7px;flex-wrap:wrap;align-items:center;background:var(--card);padding:8px;border-radius:12px;border:1px solid var(--border);margin-top:22px}.filter-tab{padding:8px 14px;border-radius:9px;border:none;background:none;font-size:13.5px;font-weight:600;color:var(--text-mute);display:inline-flex;align-items:center;gap:7px}.filter-tab:hover{background:var(--bg-warm)}.filter-tab.active{background:var(--green);color:var(--on-green)}.filter-count{background:#00000014;border-radius:999px;padding:1px 7px;font-size:11.5px}.filter-tab.active .filter-count{background:color-mix(in srgb,var(--on-green) 22%,transparent)}.table-wrap{overflow-x:auto}.complaints-table{width:100%;border-collapse:collapse;font-size:13.5px;min-width:720px}.complaints-table th{text-align:left;padding:13px 16px;font-size:11.5px;text-transform:uppercase;letter-spacing:.6px;color:var(--text-mute);background:var(--bg-warm);font-weight:700;white-space:nowrap}.complaints-table td{padding:14px 16px;border-top:1px solid var(--border);vertical-align:middle}.complaints-table tbody tr:hover{background:var(--bg-warm);cursor:pointer}.complaints-table .status-cell{display:inline-flex;align-items:center;gap:8px;white-space:nowrap}.complaints-table .status-cell .stars--sm .star{font-size:15px}.complaints-table .muted-cell{color:var(--text-mute)}.detail-hero{padding:24px;border-radius:var(--radius);margin-bottom:20px;background:var(--bg-warm);border:1px solid var(--border)}.detail-title{font-family:var(--font-display);font-size:25px;font-weight:700;margin-top:11px}.detail-meta{color:var(--text-mute);font-size:13px;margin-top:5px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px 24px;font-size:14px}.detail-grid dt{color:var(--text-mute);font-size:12.5px}.detail-grid dd{font-weight:600;margin-top:1px}.timeline{display:flex;flex-direction:column;gap:0}.timeline-step{display:flex;gap:13px}.timeline-rail{display:flex;flex-direction:column;align-items:center}.timeline-dot{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;color:#fff;flex-shrink:0;background:var(--border)}.timeline-dot--done{background:var(--green);color:var(--on-green)}.timeline-line{width:2px;flex:1;background:var(--border);min-height:18px}.timeline-line--done{background:var(--green)}.timeline-body{padding-bottom:18px}.timeline-title{font-weight:600;font-size:14px}.timeline-sub{color:var(--text-mute);font-size:12.5px;margin-top:2px}@media (max-width: 700px){.detail-grid{grid-template-columns:1fr}}.detail-muted{color:var(--text-mute);font-size:14px;margin:0}.detail-small{font-size:12.5px}.detail-warn{color:var(--warning-ink)}.detail-mono{font-family:var(--font-mono);font-size:13.5px}.detail-description+.detail-description{margin-top:12px;padding-top:12px;border-top:1px solid var(--border)}.detail-description p{margin:4px 0 0;font-size:14.5px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere}.detail-photos{display:grid;grid-template-columns:repeat(auto-fill,minmax(110px,1fr));gap:10px}.detail-photo{padding:0;border:1px solid var(--border);border-radius:10px;overflow:hidden;aspect-ratio:1;background:var(--bg-warm);cursor:zoom-in}.detail-photo img{width:100%;height:100%;object-fit:cover;display:block}.detail-photo-full{width:100%;max-height:70vh;object-fit:contain;border-radius:8px;display:block}.detail-location-rows{margin-bottom:12px}.detail-map .map-holder{height:180px}.detail-estimate{font-family:var(--font-display);font-size:22px;font-weight:700;margin-bottom:4px}.detail-location-rows{margin:0 0 12px;display:flex;flex-direction:column;gap:8px;font-size:14px}.detail-location-rows>div{display:flex;gap:6px;flex-wrap:wrap}.detail-location-rows dt{font-weight:700}.detail-location-rows dt:after{content:":"}.detail-location-rows dd{margin:0;overflow-wrap:anywhere}